FAQ

Firstly, we don’t track your IP address when you visit our site. An IP address is a number assigned to each device which is often used to track your activity across the web (and your location!). Because we don’t track this information, you are anonymous to us when you search with us.

In addition to this, we mask your search queries from the sites that you visit (most search engines pass this data on). This means that when you click on our results, we don’t share your search query with anyone. Whilst the website you visit may know that you came from webgiv.com, they won’t be able to identify you, and they wont know what you searched for.

Many companies link your IP address and your search query data together, and build up a detailed profile of your interests and spending habits in order to target you with advertising. Some companies have been accused of offering different prices to consumers based on the profile they have built up on them over time - with WebGiv, this becomes a thing of the past.

Please note that it does take between 48 and 72 hours for the transaction to show up on your dashboard.

We make it easy for you to identify all of the websites that donate to charity in our search results with the ‘charity’ symbol. All the retail partners pay a percentage of the amount spent when you shop with them, however, some impose their own rules on the amounts and items for which they pay.

To provide an example, some retailers do not pay out for certain types of purchases, such as, they pay out when you buy electronic items, but not when you buy food products from them. A few retailers only pay out for purchases from new customers, so if you have previously used their site and log back into your account, you may not be eligible for a donation.

These scenarios are not typical of our donation system, and if you are concerned that your purchases are not raising the correct amount for your chosen cause then please get in touch!

If you’re a charity looking to raise money and awareness for your cause join the WebGiv Charity Network! It's very simple, just contact us directly and we will get you set up!

We make our money through anonymised affiliate links. Retailers pay us for leading people to their products,as they do with other search engines. The big difference is that we share that money with charities and good causes. We are partnered with more than 25,000 retailers, and users can identify those that are taking part through a 'charity' icon in our search results.

You can change your charity through the dashboard and selecting "Start again (to select new charity)".

Incognito or private window modes only delete your search and browsing history from your computer? Websites, search engines and internet service providers can still easily track your movements across the web. We never track, monitor, store or sell your data to anyone, so your privacy is totally respected when you are using WebGiv.

At our core, we offer a similar search experience to most search engines: it’s the values we abide by that differentiate us. We are building a community of likeminded people, those who value their privacy, are motivated to raise money for good causes, and for those who want to contribute to - and benefit from - the knowledge and passion of others.

Unlike many of our competitors in this area, we offer charitable fundraising as an additional feature, rather than as our sole selling point. We are a search engine first and foremost and we are aiming to challenge the major players in our sector, this means our focus isn’t purely on fundraising but on the user experience when searching through our site.

We offer a number of useful features and we guarantee user privacy by never tracking, monitoring, or selling user data to any third parties, unlike other search engines. Our service is also completely ad-free, and, in addition to all of that, we are partnered with way more retailers than most other fundraising search platforms!

Finally, we do not charge for our service. You do not pay and the charity does not pay!

The tabs on our mobile app are stored locally on your phone rather than on a database linked to your account, so you can rest assured that your historical browsing is not stored by WebGiv, and will not be sold on to any third parties. That data is only stored on your phone to ensure that you can return to searching from where you left off. Once you log out of the app, your browsing history will also be deleted from your phone so there will be no data left on your historical search.